Four Steps for When Tough Feedback Catches You Off Guard..
We all need feedback to improve at work, but when criticism is unexpectedly harsh, your first instinct may be to run and hide.
Four steps can help you stay present and react in a productive way:
1. Collect yourself - Breathe deeply and notice how you’re feeling. Silently labeling your emotions (“I’m feeling hurt and ashamed”) can help you get some distance from them in the moment.
2. Understand - Ask the other person for details about, and examples of, the behaviour they’ve highlighted. Listen calmly, as if the conversation is about someone else.
3. Recover - Tell the person that you need to reflect and that you’ll respond when you can. Don’t agree or disagree right away with what you’ve heard. Take some time to process and evaluate it.
4. Engage - Think about the feedback, including how valid it is. Even tough criticism usually has a kernel of truth, so look for it. Then, if necessary, talk to the person again and share your thoughts.
This tip is adapted from “How to Be Resilient in the Face of Harsh Criticism,” by Joseph Grenny
Who are JSL Solutions?
We are an established, reputable and ethical recruitment consultancy committed to working to the highest industry standards. We promote good practice through our proven experience, methods and processes. Our professional and dedicated team have over 50 years of industry experience to partner with you to find the right talent or the right business.
We specialise in:
Automotive recruitment
Automotive aftermarket recruitment
Sales & marketing recruitment
Industrial & Engineering recruitment
Senior appointments and executive search
We can be contacted on 01270 845344 or info@jsl-solutions.com.
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