With this Customer Service Advisor role, you will be working with a global customer base, so no day is the same!

Our award-winning automotive aftermarket client has an opportunity within their small close knit, sociable and supportive team! The role is office based but is not in a call centre environment, simply providing a personal service is the aim.

As a customer service advisor, you will receive a salary of c£25,000, 25 days holidays (plus bank holidays) plus other benefits like two bonus payments per year (dependent on company performance). 

The hours are normal office hours, Monday to Friday, 37.5 hours per week.

You:

•   Passionate in providing excellent customer service with a positive can-do attitude.
•   The desire to make a difference and have a continuous improvement mindset.
•   Looking at things through the eyes of the customer, are empathetic, patient, calm and considerate.
•   Enjoy speaking to a wide variety of people and assisting them.
•   Build rapport easily, taking ownership of queries, following them through from start to finish.
•   Excellent communication and problem-solving skills with an excellent telephone manner.
•   Confidence and comfortable dealing with customers from a variety of backgrounds and countries.
•   Professional and articulate, paying attention to detail, possessing good organisational skills.
•   Flexible approach to work and embrace new ideas.
•   A real team player but with the ability to work under your own initiative. 

The role:

•   You will be the first point of contact, resolving any inbound telephone & email queries in a timely manner.
•   Processing orders for customers and advising on delivery times, including liaison with outbound carriers and customs.
•   In some cases, taking credit card payment for balances and transport charges.
•   Administering returns and the recording and resolution of quality complaints.
•   Maintaining customer records.
•   Liaising with team members responsible for sales, purchasing and warehousing.
•   General administration tasks and any such duties as may be agreed from time to time, including cover for other team members.

This is an excellent opportunity to join a team where you will be valued and be able to make a difference.

For further information on this Customer Service Advisor position, please apply!

JSL - Recruitment...The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search