Service Controller

Salary: Up to £39,000 + Up to £6,000 Bonus | Life Assurance (3x Basic Salary) | Comprehensive Benefits Package

Join a family-run business representing one of the world's leading brands. Our client is seeking a Service Controller to oversee and enhance service operations, ensuring exceptional customer satisfaction while driving team performance.

Why Apply?

A competitive salary and outstanding benefits package, including:

• Salary: Up to £40,000 per annum, plus up to £6,000 bonus.
• Life Assurance: 3x basic salary.
• Employee Assistance Programme (EAP): Access to legal, mental health, and medical support via a personalised app.
• Health Cash Plan: Support for healthcare costs.
• Occupational Health Provision: Supporting your health and wellbeing.
• Holidays: 23 days annual leave + Bank Holidays, with flexible additional holiday options.
• Pension Scheme: A company-backed contribution plan.

Your Role:

As a Service Controller, you’ll lead an engineering workforce, ensuring “value for money” support and service while adhering to corporate standards. You will play a key role in maintaining customer satisfaction, optimising service delivery, and meeting departmental budgets and objectives.

Key Responsibilities:

• Customer Satisfaction: Ensure prompt attention to customer requirements, exceeding their expectations.
• Workforce Management: Assign daily tasks to engineers, communicate ETAs to customers, and update all stakeholders on job status.
• Warranty Standards: Manage warranty work with detailed documentation, including cause, action, photos, and additional repair details.
• Operational Excellence: Ensure workshops, vehicles, tools, and equipment are maintained to a professional standard.
• Sales & Revenue: Maximise retail hours sales to exceed company targets.
• Workforce Motivation: Maintain a motivated team by addressing concerns, recommending training, and fostering strong working relationships.
• Health & Safety: Enforce compliance with Health & Safety standards, referencing the company handbook.
• Reporting: Oversee job cards, verify timesheets, and ensure all paperwork is processed within 24 hours.

Key Accountabilities:

• Achieve departmental budgets, targets, and objectives.
• Dispatch new machines to the highest standard and ensure used machinery exceeds customer expectations.
• Minimise customer disputes and maintain a focus on enhancing customer satisfaction.

What We’re Looking For:

• Previous experience controlling service operations in a similar role.
• Understanding of plant machinery, service processes, and customer care.
• Strong ability to manage and work closely with the engineering teams.
• Proven track record of delivering exceptional customer service.
• Ability to prioritise, manage tasks, and maintain high standards of service delivery.

For further information, please apply and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. 

JSL - Recruitment...The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search